FAQs

The following questions are the most commonly asked questions about Ale-8-One soft drinks and the website. If you have a question please contact us by one of the methods below, or use our contact form.

How do I contact Ale-8-One?
E-mail: information@ale-8-one.com
Phone: (859) 744-3484
Fax: (859) 737-6384

Mail:
Ale-8-One Bottling Company
25 Carol Road
Winchester, KY
40391

Can I ship Ale-8-One to a soldier overseas?
Ale-8-One Bottling Company has worked with the US Post Office to comply with overseas shipments of liquids to military personnel. When shipping to an APO or an FPO we must have the zip code to determine the exact shipping costs as they vary from zone to zone. Submit the military address in an email to shipping@ale-8-one.com, and our shipping department will get back to you with a quote. Orders are sent parcel post, we can only ship cans, and package arrival takes between 4 and 6 weeks.

Can Ale-8-One be shipped without a credit card?
If you do not have a credit card and would like to order our product please call (859) 744-3484 for more information.

How can you tell what the shipping charges are going to be?
There are a number of factors that determine the shipping and handling charges. The calculation requires your shipping zip code, your billing information, and the final weight of the package. Before you confirm the order, all the charges will be itemized for you in a printable format.

How long will it take to receive my order?
Ale-8-One packages usually take between three and five business days to arrive. Orders are filled daily Tuesday through Friday. If you have a more pressing need, please call 859-744-3484 to have your shipment expedited.

What is the return/exhange policy for The Company Store?
For complete instructions and guidelines for returns and exchanges read our Company Store Return Policy and print our Return/Exchange Form

Why doesn’t Ale-8-One offer coupons?
As a small family-owned business Ale-8-One does not coupon. Our company recently looked into the possibility of coupons and found that it costs roughly $0.11 per coupon. We would also have to pay the cost of redeeming the coupon for the retailer. Our president and fourth generation owner made the decision to just keep our prices as low as we possibly can to the retailer. Ale-8-One fights the same battle as consumers do with increasing prices. Since our company does not have the volume of the national brands, we struggle to keep our costs in line.

How can I get a job at Ale-8-One?
Applications for employment with the Ale-8-One Bottling Company must be completed on-site at the Ale-8-One Bottling plant located at 25 Carol Road in Winchester, Kentucky. Office hours are Monday –Friday, 8:30 a.m. – 4: 30 p.m. All applications are kept on file for a minimum of six months.

How can I receive a donation from Ale-8-One?
If you are a non-profit or charitable organization looking for a donation for an upcoming event. Send your written request on letterhead complete with your sales tax exemption number and a brief description of the event. Details should include, date of the event, the number of people that you are preparing for, and if your event restricts the use of glass. Be sure to include a contact name and phone number for any additional questions. Donation requests should be received via mail, fax or email at least two weeks prior to your event. The mailing address is:

Ale-8-One Bottling Company
25 Carol Road
Winchester, KY 40391
Attn: Donation Requests.

Our fax number is 859-737-6384 and email to donations@ale-8-one.com. Please note that all donations, once approved must be picked up at the Ale-8-One Bottling plant located at 25 Carol Road in Winchester during normal office hours 8:30am-4:30pm Monday through Friday.

Due to the amount of donation requests we receive we are only able to approve one request, per organization, per calendar year. If we have already approved a donation request for your organization you are welcome to purchase additional product from the plant at a discount.

Will Ale-8-One consider sponsoring me?
Ale-8-One Bottling Company sponsors community-wide events with non-profit or charitable organizations in Clark County, Kentucky only. Our company policy forbids cash sponsorships for individuals or groups.

I can’t handle the caffeine in Ale-8-One. Will there ever be a caffeine free version?
Caffeine Free Diet Ale 8′s first full production run was March 1, 2011. It contains no sugar, no carbs, no calories and NO Caffeine. Check out our caffeine content in the Product Information section of the website. You will see that Ale-8-One actually has less caffeine than most other soft drinks.

What do I need to know about specific allergens in Ale-8-One?
Ale-8-One, Diet Ale 8 and Caffeine Free Diet Ale 8 do not contain any of the eight major food allergens: milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat or soybeans.

The ingredient listing natural and artificial flavorings which make up the secret formula for Ale-8-One, contain flavor combinations, oils and extracts that have been purchased by Ale-8-One Bottling Company.

With regard to flavorings, both artificial and natural, the process for refining should destroy allergen proteins if present prior to processing.

Can I return bottles to the plant?
Bottles can be returned to the plant in Winchester  8:30 a.m.-4:30 p.m. Monday-Friday, excluding holidays. Please bring your driver’s license. Drive past the front entrance, around to the far side of the building. There will be a door that says product pick-up/bottle returns. Ring the bell beside the door. Someone from the warehouse will take and count your bottles. The warehouse will notify the front desk of your bottle count and your driver’s license will be recorded. Cash or a check will be issued to you for the amount of the bottle return.

How do I find out what stores in my area carry Ale-8-One?
Check out our Sales and Distribution section. From there you can find out the name and phone number of our distributor for your area. You can contact them to learn exactly which stores they regularly deliver to.

Does Ale-8-One give tours of the plant?
Yes, please visit the Plant Tours page.

How do I rent the Ale-8-One Special Event Wagon for my fund raiser or civic event?
To rent the Ale-8-One Special Event Wagon for your fund raiser or civic event, the cost is $150 per event, which includes delivery and pickup of the trailer. The delivery area is limited to a 30-mile radius of Winchester and the cost of product is extra. Contact David Arnett, Cold Drink Sales Manager at (859) 744-3484 for more information.

I have a great Ale-8-One related picture I want to send in, is there an email or snail mail address that I can send it to?
Yes. To send a picture or related attachment, the snail mail address is: 25 Carol Road, Winchester, KY 40391, and the email address is: information@ale-8-one.com. If you have a question, comment, or story please submit it using the contact form.

 

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